Problem
Today whenever anyone face any problem or technical issue they reach to customer support agents via phone. Mere verbal explanation on phone is not enough most of the times to understand the problem scenario. Lack of any visual information results in blind diagnosis of the problem and results in frustration and stressful experience for support agents and sometimes they completely fail to solve the problem.
Solution
Mixoper gives support agents the ability to see exactly what the customer is experiencing through the camera on a mobile device. With Mixoper, no app installation is required, customers are able to securely connect and instantly share live video & photos of the issue with support agents, facilitated by live text annotations and hand gestures on video overlaying.
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