Pivony

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Pivony is Consumer Intelligence platform for business professionals to understand ever-evolving customer expectations in just a few clicks. We're living in a world where customer habits change very fast. Instead of reading internal customer feedback or social media posts manually, you can get the analysis in an automated way. Using the AI-powered Omnichannel Pivony Consumer Intelligence platform, you can understand why behind what.

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Problem

75% of Companies think they are customer centric, but only %30 of consumers agree. the 45% of difference is called as Empathy Gap and it exists because consumer habits change so fast, data is unevenly distributed on many different channels, and companies cannot track the customer needs and expectations easily.

Solution

We help business professionals to solve the difficulty of analyzing customer feedbacks by providing AI-based data discovery in just clicks that uncovers key customer expectations to accomplish saving time unlike standard social listening tools that allows reading the customer feedbacks manually.

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